FAQs
When you pick up your car from the counter, take some time to familiarize yourself with your rental car, check the type and fuel level, headlights, hazards, windshield wipers, door locks etc. Be sure to check for dents or other damages in the presence of a rental company agent and request that they be registered. The good thing is to take pictures of the rental car before and after you pick it up so that there is no confusion as to the condition of the car upon delivery.
Yes, you can pay the deposit in cash.
The rental agreement you enter into with Via Car rental car company is subject to the terms and conditions and Via Car Laws. Read the terms and conditions of the agreement carefully and make sure you understand (and agree to them). All additional drivers will also need to sign the rental agreement.
Dear customer, When renting a vehicle, Via Car provides three insurance packages: * Sliver Insurance * Gold Insurance * Platinum Insurance For more information contact customer support
Yes, fees may apply if the vehicle is delivered in a different city. When the fuel tank is not filled when the vehicle is delivered. - Excess dirt in addition to working hours / holidays, So be sure to return your rental car on the date and time specified in the agreement to avoid fees.
Yes, one way car rental is very popular, as it gives people more freedom to explore and enjoy their trip. A one-way fee ("Delivery Fee") may be charged to cover the cost of returning the vehicle to its original location. We can help you rent a one way car.
The documents required when renting a car are: 1- Passport. 2- Driving license showing the full name (the same for all additional drivers) and it should be valid. 3- International driving license for clients from outside the European Union. Note: An International Driving Permit is only valid when used in conjunction with a valid National Driving Permit.
The deposit is a security deposit as a security for the use of the rental car. To cover damage or theft during the rental period. The deposit amount is kept for the duration of the lease term. The deposit amount varies depending on the vehicle class. The amount will be returned if you return the car intact at the end of the rental, taking into account the fuel policy and the cleanliness of the car.
To pay traffic violations if any/extend the rental days if any/percentage of damages during the rental period
Here, in order to avoid any deduction on the deposit amount, the fuel tank must be returned full upon delivery.
In the event of a malfunction or accident, call the customer service number immediately. The emergency number is indicated in your lease agreement. The car rental company will tell you what to do next. Keep all papers for accidents, a police report and an accident report must be submitted to the car rental office.
You can amend your reservation by contacting Customer Service at least 72 hours prior to the start of your rental. Please note that any modification such as modifying the pick-up or delivery location, vehicle class, rental period and driver personal details may affect the rental price which may differ from what you initially paid. Please note: Prices are based on pick-up and delivery times and dates you arrange before the rental starts. If you pick up the vehicle at a later time or return it at any earlier time, you will not receive a refund for unused hours or days.
You can cancel your reservation by contacting customer service at least a week before the start of the rental.
Reservations marked as "non-refundable" (you cannot modify a non-refundable reservation, and you will not receive a refund if you cancel it). - If you cancel your reservation a week or more before the pickup date, the full amount will be refunded to you - If you cancel your reservation less than a week before receipt, no refund will be given. - You cannot cancel your reservation if the rental has already started. No refund will be applied for unused rental days.
You can pay in cash or through credit cards Visa - MasterCard
Please report this to us by email or call our customer service as soon as possible. It may also be helpful to provide us with your flight details in advance, the car rental company will be aware of flight changes and may hold the car for up to an hour. Via Car accepts no liability for any loss, damage or changes in plans resulting from your flight being delayed or canceled.
